More Than Loft Ladders

Worldpay helps More Than Loft Ladders step up their game

In business for nearly two decades, More Than Loft Ladders (MTLL) has evolved from a small, local operation into a nationally recognised brand, supported by a wide-reaching network of loft ladder installers across the UK.

According to Liam Hobbs, franchisor and owner-director of MTLL, it was crucial for the company to remain true to its roots – choosing to expand by recruiting trusted, area franchise partners in every region. These independent business owners, operating under the More Than Loft Ladders brand, make certain that every customer receives the same consistently high level of service and care.

“We have built our reputation over the years by offering a complete range of loft-related services and, as our name suggests, we are more than a loft ladder company,” Liam says.

From loft boarding and ladders, to hatches, insulation and more, MTLL’s local specialists offer a comprehensive array of high-quality products and services to help homeowners access their lofts safely and efficiently – transforming dark, hard-to-reach spaces into bright, spacious, practical and maximised storage areas.

Challenges faced by franchisees

Jed Wortmann, an MTLL franchisee who covers the Bromsgrove, Dudley, Redditch, West Bromwich and Worcester areas, notes that, “Before starting with Worldpay, I was struggling with delays in receiving payments from customers.”

Meanwhile, MTLL franchisee Lewis Perkins, whose territory includes, Bedfordshire, Cambridge, Milton Keynes, Northamptonshire and Peterborough says, “We didn’t have a dedicated payment solution in place, which meant we were having to chase payments. That led to delays, inconsistent cash flow and wasted admin time. We wanted to professionalise our setup, but also give our customers more flexibility in how they pay.”

Attributes of the desired payment system

The ideal payment system for Jed would incorporate security and fraud protection, offer competitive transaction fees and be user-friendly – all supported by excellent customer service.

In addition to ease-of-use for both his team and customers, Lewis’ payment system checklist included reliability, plus he sought to partner with a trusted payments provider that would give his customers confidence when paying.

Benefits of Worldpay

Initially drawn to Worldpay for its competitive rates, Jed and Lewis are new customers who now rely on the company’s point-of-sale (POS) payment solutions.

According to Jed, “Worldpay’s range of payment options – including Apple Pay and Google Pay – make transactions more accessible for our customers. Plus, having everything centralised in the Worldpay portal makes it easy for us to manage payments and track transactions efficiently – greatly simplifying the overall payment process.”

Lewis shares, “One of the main benefits of working with Worldpay is the reliability of their system. Payments are processed quickly and securely, and the Worldpay team has been very supportive, responsive and easy to work with. Worldpay gives us peace of mind, knowing the payments side is covered, so we can focus on growing the business.”

Easy onboarding and implementation

Regarding their implementation experiences, Jed remarks, “The setup process with Worldpay was quick and easy. Their team provided clear instructions, making for a smooth and hassle-free experience.”

Similarly, Lewis says, “The implementation process with Worldpay was seamless. Everything was clearly explained from the beginning, and the onboarding team made sure we had all the necessary equipment, information and support. We were up and running quickly, with minimal disruption to our business.”

Improvements noted

“Since partnering with Worldpay, our payment turnaround has improved significantly,” explains Jed. “We’ve streamlined our process and boosted cash flow. Worldpay’s Pay By Link feature is also great for us – we simply send a secure link to the customer, and they pay. It’s that easy!”

At the same time, Lewis states, “Since we started using Worldpay, we’ve noticed a clear improvement in the speed and ease of processing customers’ payments. Being able to take card payments immediately after completing a job has helped accelerate cash flow and reduce the time spent chasing payments.”

Worldpay’s franchise team lauded

Liam readily credits Worldpay’s dedicated franchise team for their role in helping the MTLL business.

“I was drawn towards Worldpay as it seemed the best solution for our franchise partners,” he observes. “Having a group also devoted to franchises that provides great support, along with easy-to-use platforms and a vast array of payment collection methods to suit our network of varying-sized businesses – as well as Worldpay being a recognised and trusted brand – it made sense for us to partner with Worldpay and their franchise team.”

Final impressions

When asked why they chose Worldpay, Jed highlights the platform’s reliability and simplicity in processing customers’ payments, while Lewis adds that Worldpay’s trusted solutions help streamline transactions and boost customer confidence.

At a glance

Objective

Find a cost-effective, reliable and secure payments system that’s easy to use – all backed by first-rate service and support.

Worldpay solutions

SME Payments Capabilities; Worldpay Dashboard; Pay By Link; Mobile Card Machines

Impact

• Streamlined and simplified payments process
• Faster transaction speeds
• Improved cash flow
• Enhanced customer experience

“Worldpay gives us peace of mind, knowing the payments side is covered, so we can focus on growing the business.”

Lewis Perkins, Franchisee, More Than Loft Ladders

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.